FAQ

If you need to contact Manar Jewellery, you can reach us easily by sending an email to manarjewellery@hotmail.com. Our customer service representatives are available Monday through Friday and will respond to your inquiry within 24-48 hours.

We understand that you may need to return an item from time to time, and we have a hassle-free return policy in place. To initiate a return, simply email us with your order number, the item(s) you wish to return, and the reason for the return. Please note that the customer is responsible for the return shipping costs, and we can only accept undamaged and unworn items for a refund or replacement.

Shipping costs are calculated at checkout, and we offer free shipping on all orders over €70 within the EU. Once your order has shipped, we will send you tracking information so you can follow its progress to your doorstep.

If you need to make changes to your order, please contact us as soon as possible. We may be able to make changes or cancel your order if it has not yet been processed. However, we are unable to accept returns on sale items, as all sales are final.

Thank you for choosing Manar Jewellery, and we look forward to providing you with exceptional service.